First Class – Coupon Deals*
If you purchase an online coupon deal (eg. Groupon, Social Shopper, TeamBuy etc.), please follow the steps below to redeem your voucher. Can NOT be combined with any other special offers*.
- Set up an account ONLINE. We only need your basic info (ie. name, phone #, Email) in our system. Please ignore any payment request. You only need to create an account. You will NOT be able to register for a class until you complete the step 2&3 below
- Phone the studio at 604-696-5549 / 604-428-5555 or Email at email@example.com to redeem your coupon voucher. Please make sure an account has been created (Step 1) before you call or Email. In the Email, please include a copy of the coupon voucher clearly showing the coupon dealer’s name, the coupon type (10 class/monthly pass), and the voucher #; as well as your full name and phone number. You can find the PDF copy of the voucher under “My Account” on the coupon company’s website. A picture copy of the voucher is also acceptable.
- We will add the class pass to your account; and Email you back to confirm your voucher redemption. Please note that you must create an account online first (Step 1) before we can apply the class pass to your account.
- You will be able to reserve classes online for up to two weeks. Reservation is required for all classes. Your pass is activated from the attendance of your first class. 3 hours cancellation policy applies (6 hours for Pole Dance). Please read our Cancellation Policy in detail.
- For your first class, please come to the studio 10 minute before the class to check in with the front desk, sign a waiver and pay applicable taxes (5% GST on the coupon voucher value)
- Take your first class and have fun!
*All coupon deals are for NEW member only and limited to ONE coupon per person. Please do NOT purchase multiple coupon deals if you already purchased a coupon deal or a regular pass. Please contact the coupon deal site for a refund or credit if you purchase an additional coupon. If you only attend one drop-in class, you are still eligible to purchase one coupon deal in the future. If you already purchased a coupon deal and still try to claim the first FREE class without disclosing your coupon voucher, Urban Fitness Club reserves the right to deduct a class from your coupon pass when you redeem.
First Class – Facebook Fan**
LIKE us on Facebook to take the first class for FREE. Can NOT be combined with any coupon deals
- LIKE Urban Fitness Club on Facebook
- Set up an account ONLINE. We only need your basic info (ie. name, phone #, Email) in our system. Please ignore any payment request.
- Phone the studio at 604-696-5549/604-428-5555 or Email at firstname.lastname@example.org to reserve a class. Please make sure an account has been created (Step 1) before you call or Email. Please include your full name, phone number, and mention that you liked us on Facebook in your voicemail or Email
- We will phone or Email you back to confirm your class registration
- Please come to the studio 10-15 minute before the class to check in with the front desk and sign a waiver
- Take your first class and have fun!
** First FREE class is for NEW member only. If you purchased a coupon deal, you are not considered as a new member and cannot claim the first FREE class. Urban Fitness Club reserves the right to deduct a class from your coupon pass if you try to claim both first FREE class and a coupon voucher.
First Class – Regular Pass / Subsequent Visits:
- You can reserve classes through our Mindbody ONLINE SCHEDULE page for up to two weeks.
- A reminder Email will be sent one day prior to your reserved class date. If you cannot make to the class, please log into your account to cancel your reservation as soon as possible
- Waitlist: An auto Email will be sent when you are added from the waitlist to a class. Please make sure the “opt-in for email” option is checked in your profile
- Cancellation: Please cancel your reservation online at least 3 hours prior to the class time to avoid any charge. Please refer to FAQ-Cancellation Policy for detail
- Please come to the studio 10 minute before the class to check in with the front desk
- Please wait at the front desk area if the previous class is still in session
- Take the class and have fun!
Note: Please remember your user name (Email) and password. Please make sure the “opt-in for email” option is checked in your profile to receive class reminder and waitlist confirmation auto Emails