Customer services is our top priority at Urban Fitness Club. Please refer to our FAQ’s or studio etiquette for all questions regarding our studio policies.
Why do I have to bring indoor shoes and change at the gym?
No one wants to workout on dirt, rocks or glass and even walking to the studio from your car will allow for debris to get stuck on shoes. For your safety and the safety of your fellow members clean indoor shoes must be put on upon arrival at the front door. No exceptions.
How convenient are your classes?
Urban Fitness Clubs have several different styles of class to choose from during peak hours 7 days a week. Registration can be done online with a MindBody app so there’s no excuse to get started with one of your favourite classes today.
How old do you have to be to go?
You must be at least 18 yeas of age. If a legal guardian is willing to in person sign a waiver we can make exceptions.
What are your hours of operation?
We are open 7 days a week. Each location have set hours so refer to the online schedule on our website or using the MindBody App.
How much is it?
There are several payment options. You can pay for a 10 or 20 class pass, have unlimited classes for a month or a yearly contract membership.
Can I share my pass with a friend?
No. All class passes are not transferable.
Can I get a refund on my purchase?
If you have a medical condition or recent injury accompanied with a doctors note we are able to refund the remaining amount of your purchase.
Do I need to bring anything?
Each class is structured differently so check out the descriptions or call our studio to find out what you will need. In most cases a towel and water would be good enough. We recommend you to bring your own Yoga mat for Yoga/Pilates classes.
Do I have to be in great shape to take a class?
Each class has been designed to accommodate any age or body type. Always check with your doctor before taking any fitness classes.
Why should I LIKE Urban Fitness Club on Facebook?
We post events, promotions, prize draws, fitness and health tips on our Facebook page regularly. It is the best way stay connected with us and other members for any social events, running group and promotions.
Why the front door is locked during Yoga/Pilates classes?
Our studios are open concept and noise travels. Please keep chatting to a whisper so as not to disrupt the previous class. Arriving late for a Yoga/Pilates class disrupts the other people that are already there. Your arrival and setting up will distract them from what the teacher is saying and it will take them time to get back into the flow of the class. Please arrive at least 10 min before class start time. We lock the front door during a Yoga or Pilates class to ensure the students and teacher are not interrupted during a practice. There is absolutely no late entry for Yoga/Pilates classes. Please do not ring the doorbell or try to open the door past the class start time or before the class end time.